---
title: Use case 1 : Enrollment journey
slug: hol-apollo-healthcare/use-case-1-enrollment-journey
docTags: 
createdAt: 2024-01-30T23:03:21.354Z
---

### Enrollment Completed Journey

We want to improve our customer's experience by sending them Email when they complete enrollment on our website either by enrolling into insurance plan or by enrolling into medicare plan. 

*Optionally we can also send them sms, mobile push etc.*



![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/HyKKOhZ7DET4nM5ESCKZa_screenshot-2025-08-12-at-71718-pm.png)

### What do we need to create for this use case?

1. An **event**
   *To see when the customer clicks on the subscribe newsletter button.*

2. An **email** message
   *To send to these customers.*

3. A **journey**
   *To send the email message to these customers.*