---
title: Part 1: PCA Application Journey
slug: naama-hol/part-1-pca-application-journey
docTags: 
createdAt: 2024-01-30T23:03:21.354Z
---

### Customer Journey - Where are we?

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/4ItokEVjY-WM3U8SISpwg_screenshot-2024-07-09-at-143444.png)

### PCA Application Journey (Part 1)

When a customer starts an application for a current account on the Lloyds Bank mobile app, but abandons the process before submitting their application, we want to send them them a Push notification after 2 days to remind them to complete the application.

::Image[]{src="https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/tRiZ4K0Z6OFHxW2sfo7ea_screenshot-2024-07-08-at-215106.png" size="44" width="730" height="586" position="center" showCaption="false"}

### What do we need to create for this part of the use case?

1. Two **events**
   *To see when a customer starts the PCA Application form, and another for when a customer submits the PCA application form.*

2. An **audience****
   *To check if the customer is a Lloyds Bank mobile app user.*

3. A **push** message
   *To send to these customers.*

4. A **journey**
   *To send the push message to these customers.*