---
title: Deliver an Email
slug: vodafone-hands-on-lab/deliver-an-email
docTags: 
createdAt: 2024-03-22T14:45:26.323Z
---

We want to deliver an email to the visitor to confirm that someone from the Customer Care team will call back and to share the estimation of time.

Expand the *Actions* menu, drag & drop the *Email* action and link it to the *Others* transition, this way:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/QK5v8frobSGq-BA7WEWOK_image.png)

Then set a label, select the *Transactional* category, select the *config-email-transactional* surface.

Click on the *Edit content* button. 

Go to the tab *Saved templates* and select the content template named *CitiSignal - Transactional Template #01*

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/ilCWY8abNwXiXMt4HAjLN_image.png)

Then, we have to add the estimation of time:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/DU838Zt98RFzzg3y9jQoP_image.png)

Replace the \[XXX] string with the estimation of time that has been given by the Customer Care app:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/q8uDT-5jsHCdZG9w5Jw_f_image.png)

Save the content and go back. 

Set a *Subject Line*; for instance:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/Xb4XT9Cj8Wtt0lMZtmjNo_image.png)

:::hint{type="success"}
An action can be a message (Email, In-app message, Push, SMS, Web, Card...) or something else like updating the profile. It's also possible to define our own *Custom Action* to do just about anything we want.
:::