---
title: Trigger a new task
slug: vodafone-hands-on-lab/trigger-a-new-task
docTags: 
createdAt: 2024-03-22T14:45:26.323Z
---

We want to create a new task in the Customer Care app (CxApp) to ask a Customer Care advisor to call back the visitor

Expand the *Actions* menu

There are Standard Actions like Email, In-app message, Push, SMS, Web, Card.

And there are Custom Actions like *New\_CxApp\_Task* 

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/ykvCNgSQrIUpTaZPXcbva_image.png)

Drag & Drop the action named *New\_CxApp\_Task* and link it to the event, this way:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/RPz81oK4yubAtFdNQR-S__image.png)

Fill in the first name field with the data coming from the *ExperiencePlatform* data source:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/QiOBwvpgotPWFv4s53l0e_image.png)

Fill in the last name field with the data coming from the *ExperiencePlatform* data source:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/ByyCKflUQd5xnreCxsr9D_image.png)

Fill in the email address field with the data coming from the event directly, available in the *Context*  data source:

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/QG6kFXOboAVRg6TS-YOAG_image.png)

Click on *Save* button



:::hint{type="info"}
The teacher will show how an administrator has set up the Custom Actions that are available in the menu
:::

:::hint{type="success"}
That's it! The Customer Advisor will soon call back the visitor.
:::