---
title: Journeys
slug: wyndham-ajo-hol-june2026/journeys
description: >-
docTags: 
createdAt: 2023-11-07T22:43:18.659Z
---

This lab will build an abandoned booking / abandoned cart journey both using the UI and Agent Orchestration with the Journey Agent. 

:::ExpandableHeading
## Use Case Brief

Setup a Journey that has the ability to orchestrate personalized, multi-step journeys for different lead types across multiple Wyndham brands and behavioral data to drive engagement and conversion. 

### Journey Steps Concept

- Trigger Journey with a Cart Abandon Event
- Wait for 1 Day for a Purchase
- Check for Channel Preferences
- Deliver Messages Based on Channels
  - Push
  - Email
  - SMS
- The Journey Should Have the Following Global Rule Sets Configured:
  - Journey Rule Set (Maximum of concurrent Journeys)
  - Channel Rule Set (Maximum of Total Messages by Month)
  - This Journey should have the highest priority 
:::

## Create  and Configure a Journey 

- Navigate to Journeys 

  ::Image[]{src="https://adbecdn.blob.core.windows.net/labs/archbee/gitbookAjoBase/image58.png" size="50" isUploading="false" width="178" height="71" darkWidth="178" darkHeight="71" showCaption="false"}
- Click on “Create Journey”

  ::Image[]{src="https://adbecdn.blob.core.windows.net/labs/archbee/gitbookAjoBase/image251.png" size="50" isUploading="false" width="130" height="44" darkWidth="130" darkHeight="44" showCaption="false"}
- Provide a Name and Description 
  - **Abandon Cart - \{Your Initials}**
- Scroll Down to section **Conflict management**
  - Select Rule Set: **Wyndham Journey Rules**
- Then click **Save**

::Image[]{src="https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/D1G6IPdeygJI-RLlUVUZm-20260616-160714.png" size="50" isUploading="false" position="center" width="766" height="996" darkWidth="766" darkHeight="996" showCaption="false"}

## Build The Journey Steps

- Under Events, find, drag and drop the **CartAbandon** Event node onto the Canvas.
- From the Orchestration, find, drag and drop the **Wait** node next to the event.
  - Add **1 Day Wait** to label
  - Leave the duration at 1 Day
  - Click Save
- Label the Path with email
  - Click on the pencil
  - Search for **Preferred Channel**
    - From the **Context **Folder Under **Experience Platform > ProfileFieldGroup > profile > Consents and Preferences > Marketing Preferences > Preferred Channel **is equal to "email
  - Click **Ok.**
  - Click **Save.**
- Click **Add a Path**
  - Follow the step above for the **Preferred Channel for SMS and Push**
- From **Actions,** find, drag and drop the **Action **onto the Email path and chose **email**
  - Label the email node with** Email**
- From **Actions,** find, drag and drop the **Action **onto the SMS path and chose **SMS**
  - Label the email node with** SMS**
- From **Actions,** find, drag and drop the **Action **onto the Push path and chose **Push**
  - Label the email node with** Push**

Your Journey should look like (With a few warnings on the Actions):

![](https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/ZWiownyyevU0FmSnwYfAC-20260616-162219.png)

**Congratulations, you have configured your journey. **

## Create  and Configure a Journey Using Agent Orchestrator

- When you create a journey select with 
- Copy the Prompt below to copy into the prompt box

:::Paragraph{indent="1"}
***Create an event-triggered journey for cart abandonment: after a customer abandons their cart, wait 1 day, then check their preferred marketing channel. If they prefer email, send an email; if they prefer push notifications, send a push; if they prefer SMS, send an SMS.***
:::

- Now save the image below to add as a reference image

::Image[]{src="https://api.archbee.com/api/optimize/1Jp0iolWv35Z_mkI7oUiT/23TpHxbefVVSVzwIlQlVr-20260616-170652.png" size="100" isUploading="false" position="center" width="2250" height="1224" darkWidth="2250" darkHeight="1224" showCaption="false" indent="1"}

- Now we will flow through a series of questions and validations that will allow us to select the configurations that will be needed for the journey.
- At the end of the journey flow you should be asked if you want to generate the content for this journey. Type yes to continue.
  - If you don't get this prompt, then add this prompt below:

:::Paragraph{indent="4"}
***Create content for the journey created.***
:::

**Next, we need to configure the actions. Let's Move to the Message Designer Labs.**

****