Orchestrating Marketing & CX with AI Agents
Introduction
Adobe Experience Platform (AEP) serves as the foundation for modern customer experience orchestration, bringing together data, content, journeys, and governance into a single, connected system that enables real-time, personalised experiences at scale.
Built for the era of AI, AEP introduces an agentic platform layer where intelligent AI Agents can interpret goals, reason through multi-step workflows, and take action across applications using unified, enterprise-grade data and context.
Through capabilities such as agent orchestration, conversational interfaces, and purpose-built agents (e.g. audience, journey, and insight agents), AEP empowers teams to accelerate campaign execution, automate complex workflows, and deliver highly relevant, intent-driven customer experiences with speed and precision.
Goals
- Build experiences faster with AI Agents Use natural language to generate insights, create audiences, journeys and content with speed and simplicity.
- Understand the importance of a unified platform for data & content Experience how unified data, content and agent orchestration can deliver real-time, personalised customer experiences at scale.
- Automate and optimise campaign workflows Let AI Agents plan, execute, and refine multi-step marketing activities across the lifecycle.
- Unlock productivity and faster insights Reduce manual effort and accelerate decision-making with AI-driven execution and analysis.
Solutions + AI Agents
While we are quickly moving toward a world where natural language will be the "glass" and individual solutions/apps might not exist, for those who are curious here is a breakdown of the solution and agent combinations used in this lab:
Capability | Adobe Solution | AI Agent |
|---|---|---|
Insights | Customer Journey Analytics (CJA) | Data Insights Agent |
Journeys + Content | Adobe Journey Optimizer (AJO) | AI Assistant + Journey Agent |
Audiences | Real-Time CDP (RTCDP) | Audience Agent |
You will also get exposure to Agent Orchestrator which can take your prompt and delegate tasks to these focus agents.