Journey part 2: Onboarding
Onboarding Journey
We want to improve our customer's experience by informing them of their upcoming flight. Two weeks before their flight we want to remind them they have a booked flight and use this opportunity to upsell our customers with a personalized offer. When it's time to check in to their flight, we want to send our customers an email or push notifying them they can now check in.The journey should also take into account last-minute bookers and not send both messages if you book a flight for the same day.
What do we need to create for this use case?
- An audience That contains all customers that have an upcoming flight.
- A set of offers To recommend the right flight upgrade to our customers.
- A set of email and push messages To send to these customers.
- A journey To send the email message to these customers.