What offer (Item) should we propose?

2 min

Exercise 2: Retrive a Decision

The journey should not choose a fixed promotion. Instead, lets use the decisioning service what the best offer is for our customer, so we can use it in our journey.

For every customer entering the journey, decisioning selects the most relevant lunch in real time.

From the Orchestration tab, choose Content Decision and drag it onto the journey path, after the audience qualification event.

Set the Label to Get Meal Deal Offers.

Select Add decision policy

Set the name of the decision policy to:Your name meal Deal Offer Decision

Click Next.

Under Strategy sequence, select +Add > Selection Strategy.

Select the Meal Deal Win Back Selection Strategy from the list.

Click Save to close the window.

Click Next and review your decision policy.

Click Create.

Your decision policy should look like:

You'll be taken back to the Journey canvas.

Your screen should look like the image below. Click Save.

You've created a decision policy that returns the most relevant meal deal combination for your customers in real-time!

Now we can use this offer context in the rest of the journey.

Proceed to the next step where we will create a personalised email message.