Lab Structure & Timeline

9 min

Lab Structure & Timeline

Standard One-Week Engagement

The recommended customer experience lab format spans one week, balancing structured sessions with time for participants to absorb and apply what they've learned.

Day-by-Day Overview

Session	Duration	Focus
Day 1 Kickoff	1 hour	Introductions, objectives alignment, environment orientation
Day 2 Workshop Session	2-3 hours	Workshop exercises
Day 3 Open Exploration
Day 4 Open Exploration
Day 5 Wrap-Up	1 hour	Summary, Q&A, next steps

Office Hours: Available throughout the week for questions, troubleshooting, and deeper exploration outside scheduled sessions.

Session Details

Day 1: Kickoff Session (1 hour)

Objectives	Come Prepared With
Meet your Adobe team and fellow participants	Experience seeing demos, and knowledge about what the solutions are
Align on lab objectives and success criteria	Understanding of your organization's key challenges
Orient to the sandbox environment	Questions or scenarios you want to explore

Day 2: Workshop Session (2-3 hours)

Phase	Duration	Description
Context Setting	10-15 min	Challenge framing and solution positioning
Hands-On	45-90 min	Participants work through exercises in the sandbox
Discussion	10-15 min	Connect to participant scenarios, answer questions

Day 5: Wrap-Up Session (1 hour)

Objectives	Deliverables from Adobe
Summarize key learnings and observations	Summary of completed exercises and outcomes
Address remaining questions	Recommendations based on observations
Discuss implementation considerations	Resources for continued learning
Define next steps and follow-up actions	Clear next steps for your evaluation process

Office Hours

Throughout the engagement, office hours provide:

Ad-hoc support: Help with exercises or troubleshooting

Deep dives: Extended exploration of specific capabilities

Scenario discussion: Application to your specific use cases

Technical Q&A: Architecture, integration, and implementation questions

Office hours are optional but recommended for teams wanting to maximize their lab experience.

Alternative Engagement Formats

While the one-week format is recommended, labs can be adapted to different timelines.

Format	Duration	Characteristics	Best For
Compressed	1 day	Intensive focus on one module with extended hands-on time and advanced exercises	Teams evaluating specific capabilities
Standard	1 week	Balanced sessions with absorption time between workshops	Most engagements
Extended	2 weeks	More modules with full depth; additional time for exploration and scenario development	Comprehensive evaluations or complex requirements

Discuss your timeline requirements with your Adobe team during scoping.

Lead Time Requirements

Engagement Type	Lead Time
Standard lab (pre-built curriculum)	2 weeks
Semi-bespoke curriculum (custom scenarios)	3-4 weeks

Lead time allows for environment provisioning and configuration, curriculum customization (if applicable), participant communication and preparation, and technical requirements verification.

What Happens After the Lab?

Step	Description
Debrief	Your Adobe team will schedule a follow-up to discuss observations and recommendations.
Documentation	You'll receive a summary of completed exercises and key findings.
Environment Access	Sandbox access continues for a limited period for continued exploration.
Next Steps	Clear path forward based on your evaluation criteria and timeline.