Offer Decisioning

Select Offers from the left sidebar and click Create Offer

Select the Personalized Offer type

Name your offer Upsell Hero - and append your initials to the name. Give your offer a start and end date. Click Next.

Select the Visitors who fall into one or multiple audiences option for your offer eligibility

Add your FAC audience to the contraint by searching for the name and clicking the + button.

Your offer should now have an offer constraint. Click Next.

Add a second Representation to your offer

Select Email as the channel for both representations, Email - HTML - Hero for the first Placement, Email - HTML - Body for the second placement, and the Custom radio button for both.

Navigate to the Collections module and click Create collection

Name your collection Upsell Hero - and append your initials. Select the Create static collection option.

Select the offer you created and click Save

Name your Offer Decision Upsell Hero Decision - and append your initials.

Click the Placement dropdown and select the Email - HTML - Hero placement

Add evaluation criteria for the decision scope

Select your offer collection

Add a second Decision scope

Select the preconfigured Upsell fallback offer and click Next and Finish