FAQ
1 min
Q: What is the escalation path if an issue occurs with the demo?
A: Here are the different leveles/types of issues that may occur and ways to handle them:
- Minor issues - Only specific station(s) impacted
- Examples: Broken monitor, demo not functioning as expected in a specific user account, etc.
- How to troubleshoot: Guide the attendee to a another available workstation and once the attendee finishes the experience, report the issue to Marketing team on-site (Elliott, Lindsey, Logan)
- Major issues - Demo flow impacted for all work station accounts
- Example: Demo pillar not working as expected due to a product issue, AI Assistant is not producing sufficient output
- How to troubleshoot: Assist the attendee with relevant background information about the product (product being Beta, etc.) and let them finish the pillar experience by navigating them to that specific pillar in an online Walnut clickable.
- Critical issues - All stations impacted
- Example: Internet outage
- How to troubleshoot: Open up a local Walnut clickable file (offline version)