Adding ExD to Journeys
3 min
Experience Decision is supported on both Journey Optimizer Campaigns and Journeys. Future channels will be added email is the second channel ExD is supported and Code base experience is the second channel support. More channels will soon come online.
Duplicating a Journey
- Go back to Journeys
- Duplicate your Basic Journey (Attrition Churn Risk Prevention)
- Delete the push and sms from your journey so only email stays.
- Click on your email node, and click Edit Content.
- Click on the Toggle Enable Decisioning (This will clean the content)
- Add a subject line and click Edit Email Body.
- Select the template for Attrition Campaign.
Creating a Decision Policy
Decision policies are containers for your offers that leverage the Decisioning engine to dynamically return the best content to deliver for each audience member. Their goal is to select the attributes from your offer Item if a Selection Strategy is met. This is the place where you indicate how those attributes should be presented.
- Click on the Grid Block on the template.
- On the right hand rail, click the decisioning button.
- Click Add Decision Policy and select add new policy
- Give it a name
- Number of items: 1
- Click Next.
- Select a strategy sequence by click the Add button
- Click Selection Strategy and select your stategy.
- Click select fallback and save. Click Next. Click Create
- Now, Click Assign Placement, Select ChurnCampaign.
- Next, Drag and Drop an Image Content Block to the Top, and a Text Block to the Bottom rows of our Grid.
- Click on the Image Content Block, and Click on Settings from the left hand rail.
- Click the Source field and type anything. Then, click on the personalization icon.
- Once you are in the personalization screen, notice that you are in your Decision Policy.
- Clicking the Folder _adobeamericaspot5 allows you to navigate to the properties of your items. Select the image attribute, and click Save.
- Do the same thing on the bottom row for our text.
Congratulations, this concludes the Experience Decision Lab