RT Customer Profile
Objective: In this exercise, we will perform a series of steps to simulate online behavioral events. We will look up fragmented profiles, view experience events, profile attributes and view how identities are stitched in a unified customer profile after online authentication.
Instructions:
Open the Customer Profiles > Browse page. Search and select the Email namespace.
1. Copy and paste the demo customer email assigned to you (found on the next Gitbook page).
2. Click View. Click on the profile ID result
Review the customer profile fragment i.e. profile attributes, events, segment membership.
Visit the demo site.
- In an incognito browser, visit the demo site.
- Click on the Experience Platform logo in the top left corner of the page to expand the x-ray viewer panel.The x-ray viewer panel is an internal debugging tool linked to RT Customer Profile in AEP. The tool displays the profile's identities, events, attributes, segments and offers.
-
<figure><img src="https://adbecdn.azureedge.net/labs/archbee/capitalGroupHOL/image.png" alt=""><figcaption></figcaption></figure>- Copy your ECID value from the x-ray viewer.
- In Platform, search and select ECID from the Identity Namespace field.
- Paste your ECID value in the Identity Value field. Click View.
- Click on the profile ID result.
Review the profile stored for the unknown visitor i.e. events, profile attributes, segment membership.
Return to the demo site.
Click on the Sign In button on the top right corner of the page. Paste the demo customer email. Password not required. Click Sign In.
Return to Platform. Refresh your browser.
Review the unified customer profile i.e. profile attributes, events, segment membership
Click on Identity Graph from the Details page. Review the stitched identities i.e. ECID, email, phone, CRMID.
