Push Message Action

2 min

Our Journey so far:

Push - Data limit warning

If we know the customer has been active on the mobile app, we're going to send them a push-notification containing an offer for data add-ons, letting them know they're near their limit. This pushes a short message to the profile's smartphone that they can easily interact with. When they click on the push they'll be taken to the mobile app directly.

From the actions tab, choose Push and drag it onto the canvas following the Yes path after the "Has mobile App?" condition.
Click on the activity to open the detailed view.
1. Set the label to Data Warning Push.
2. Set the category to Marketing. This should already be pre-populated, since the previous message was a marketing message.
3. Set the push configuration to marketingPushMessages.
4. Click on Edit content to start designing your push.
5. if you don't see the properties panel on the right, click on Properties, at the bottom of the page, then:
  1. Set the title to Running low on data?.
  2. To change the body, click on the icon beside the text box. A window will open allowing you to write advanced expressions. Copy the following text in:
    You’ve used DATA USED AMOUNT of your monthly data. Add more now to stay online!
    Select and remove the text DATA USED AMOUNT.
    In Profile attributes, search for data usage. You'll see the attribute Data Usage - Monthly.
    Click on the icon next to the attribute to add this to your expression. It should read: You’ve used {{profile._demopotemea.individualCharacteristics.telco.contractDetails.dataUsage_monthly}} of your monthly data. Add more now to stay online.
    Click Save.
  3. Your screen should look like the image below:
  5. Navigate out of the designer by clicking the arrow in the top left. Your screen should now look like the image below. Click Save to close the in-app message detail panel.

You've successfully orchastrated a Push message to be sent to qualifying customers. Let's now build an email message for customers without the mobile app.