8. Alerting
Narrative context
A journey running at scale will fail occasionally — an external endpoint times out, an audience evaluation falls behind, a decision policy hits an unexpected null. Without alerting, those failures are discovered when a customer complains. With alerting, the operations team knows within minutes and can decide whether to intervene.
Subscribe for alerts
In the left menu, click Administration → Alerts.
Here you can find the list of predefined Alerts. You can find two type of alerts:
- Channel configuration related.
- Journey related.
If you want to subscribe to a specific alert:
- click on the three-dots icon
beside the title.
- Click Subscribe. From now on you'll received an email every time the alert is triggered.
You can also subscribe via I/O Event notifications, which allows integration with external systems.
CJA as the other alerting surface
AJO operational alerts answer the question "is the platform working?". They are tuned for the engineer or operations lead.
CJA scheduled alerts answer "is the marketing performing?". They are tuned for the marketer or the campaign owner. You will build one later.
Business punchline
You have placed a quiet sentinel beside the journey. If something breaks at 3 AM, somebody will know soon. The customer-facing experience is protected not by hope but by an explicit promise to detect problems as soon as possible. Production operations becomes a routine, not a panic.