Campaign Planning & Analysis
1 min
Objective: In this lab you will learn how to leverage Customer Journey Analytics to understand how customers are engaging across channels and identify friction points in your customer journeys in order to plan for the upcoming campaign. Insights You Might Discover:
- Drop-off Points: Customers are abandoning journeys after viewing competitor comparison pages or pricing details.
- Channel Shifts: A decline in engagement on owned channels
- Conversion Lag: Customers are taking longer to convert, indicating hesitation or increased consideration of alternatives
- Attribution Gaps: Paid media touchpoints are underperforming compared to competitor campaigns.
- Segment Performance: High-value segments are engaging less frequently or showing signs of churn.
Hands-On Activities:
- Use Data Insights Agent to quickly analyze trends and surface anomalies.
- Perform Omnichannel Journey Analysis.
- Review marketing channel performance and compare attribution models.
- Compare performance across customer segments.
Powered by: Customer Journey Analytics