Journey 1: Bet placed
3 min
When a Player places a bet, we want to:
- Trigger a Journey that will wait 1 day, then check the status of the bet that a Player placed to check if the bet has settled, and whether they won or lost.
- After 24 hours the Player receives communication tailored to the status of their bet.
- If the player lost, or the bet hasn't yet settled, we will check the balance of the player.
- If the their balance is 0, we will send them a follow up email to deposit funds.
Key Journey Steps:
- Event: To trigger the player entry into the Journey when the place a bet.
- Wait Period: Includes a waiting period to allow event to take place before further actions are taken.
- Custom Action (Get Bet Details): Fetches the status of the bet to create personalized communications depending on the result.
- Conditional Check: To check the status of the bet they placed (win, lose, not-settled), and another to check the balance of the player.
- Email Notification: Sends an email to the selected customers, highlighting the bet result or the reminder to deposit funds.
Key Steps for Building the Journey:
What do we need to create for this use case?
- An event To capture the bet placed event
- A custom action To check the status of the Bet, is it settled? Did the Player win or lose?
- An email message Personalised to the player, with content reflecting the status of their bet.
- A journey To send the email messages to these customers.