The traveler has just arrived at the destination airport and is on their way to start their trip. Having consented to location sharing, they receive a timely notification from the airline as they exit the airport.

This notification provides a personalized itinerary along with curated suggestions of things to do, helping the traveler make the most of their stay from the very first moments at their destination.

You are exiting the destination airport and starting your trip. Because you previously consented to location sharing, the airline detects that you have arrived and sends a push notification with a personalized itinerary and suggested things to do at your destination — no need to search for activities or plan your stay last minute.

🟡 TO BE DECIDED

Now you've seen what the customer experience is, this is what you need to configure to enable that experience with Adobe Experience Platform.

As a marketer, you want to turn a key moment in the travel journey into a seamless, personalized experience. With AEP and Adobe Journey Optimizer, you can trigger real-time, location-based communications that reach the traveler at exactly the right place and time — anticipating their needs, enhancing their experience at the destination, and increasing engagement with your brand throughout their trip.