Testing the journey

If you didn't finish your Journey, you can still test an example journey.

Duplicate the [Example] Engage - Check in open notification Journey and replace the entire name with [{{LASTNAME}}] Engage - Check in open notification.

In Adobe Journey Optimizer you can run journeys in test mode to test if the outcome of your journeys aligns with your requirements.

To enable test mode, click on Simulate on the top right of your journey.

Select then Test mode and Confirm.

While in test mode, you can not make changes to the journey. You'll also notice that the left menu is replaced with the Test mode panel.

Set the Wait Time to 10 seconds. This feature overwrites any wait-activities or timeouts with the given value. This will mean you do not have to wait 3 days for the wait conditions.

Click on Trigger an event. This will open a window. In this window you can enter your profile's ECID as the Profile identifier*.

Click Send to start the test.

If you don't remember ECID:

open the WKND website.

Click the icon to open the Profile Viewer.

In the Identities section you can find the Experience Cloud ID (ECID).

This way the profile used for the test will have your email and you can receive the communications.

*For the Profile Identifier, please use the same email address you've been using for the previous Labs if you want to receive the test emails.

The window will close and the test will now start. In a few moments you'll see more arrows turn green. This is your test profile moving through the journey. You will receive the email(s) within the next minute. Your screen should look like this:

You've now tested your journey.

Turn off test mode by clicking Close in the top right corner.

Click the < in the top left to navigate back to the Journeys overview.

Recap

Well done! With the Engage section you have explored how Adobe Journey Optimizer delivers personalised experiences at high-intent moments:

Offers and decision policies to recommend the most relevant content to each customer in real time.

Audience-triggered journeys with send-time optimisation and conditional actions.

Custom actions to integrate external systems — like a call-centre platform — directly into the journey flow.

In this section, the traveler, preparing to check in for the flight, received a timely notification encouraging them to complete the check-in process. And if the check-in had not been completed in time, the call center would have stepped in to proactively assist and ensure a seamless journey. With the check-in now completed, the next section, Experience, focuses on the airport and boarding moment itself.